Gordon Plumbing, Inc

Gordon Plumbing shows significant inconsistency across reviews spanning 2013–2023. While some customers praise professionalism, knowledge, and timely service (5-star reviews), a substantial cluster of 1-star reviews document serious failures in project completion, pricing transparency, and customer service responsiveness. Key issues include incomplete repairs requiring multiple callbacks, unexpe... Read more

Gordon Plumbing shows significant inconsistency across reviews spanning 2013–2023. While some customers praise professionalism, knowledge, and timely service (5-star reviews), a substantial cluster of 1-star reviews document serious failures in project completion, pricing transparency, and customer service responsiveness. Key issues include incomplete repairs requiring multiple callbacks, unexpected billing that far exceeds quotes, and dismissive or rude management responses to complaints. The company's willingness to stand behind work appears weak, with documented cases of refusing warranty service and charging diagnostic fees for recently completed jobs. Positive reviews tend to be older (2013–2015) or brief, while detailed negative reviews are more recent (2015–2021), suggesting potential service degradation over time. Read less