Earl Gray & Sons Plumbing

Earl Gray & Sons demonstrates strong professionalism and technical expertise across most recent reviews, with technicians consistently praised for courtesy, communication, and knowledge. Project completion is solid with multiple accounts of timely service and follow-through. However, the company is significantly undermined by serious pricing concerns: multiple customers report being overcharged, m... Read more

Earl Gray & Sons demonstrates strong professionalism and technical expertise across most recent reviews, with technicians consistently praised for courtesy, communication, and knowledge. Project completion is solid with multiple accounts of timely service and follow-through. However, the company is significantly undermined by serious pricing concerns: multiple customers report being overcharged, misdiagnosed to justify expensive replacements, and charged excessive fees for simple repairs. The 1-star reviews citing $2,716 water heater replacements (later fixed for $329), $2,600 bills for inefficient work, and alleged scams on elderly customers create substantial trust issues around pricing transparency and honesty. Recent reviews (2025) are overwhelmingly positive, but older reviews reveal a pattern of billing disputes and customer dissatisfaction. Read less