Chapman Heating, Air Conditioning & Plumbing

Chapman demonstrates strong professionalism with consistent praise for punctuality, politeness, and responsiveness across 42 reviews. Technical expertise and workmanship quality are well-documented across 31 reviews, with technicians frequently commended for knowledge and problem-solving. Project completion shows solid performance (78.5) across 28 reviews, though several critical failures—includ... Read more

Chapman demonstrates strong professionalism with consistent praise for punctuality, politeness, and responsiveness across 42 reviews. Technical expertise and workmanship quality are well-documented across 31 reviews, with technicians frequently commended for knowledge and problem-solving. Project completion shows solid performance (78.5) across 28 reviews, though several critical failures—including repeated furnace repairs, water heater leaks, and AC installation issues—significantly impact this dimension. Pricing receives a moderate score (72.0) based on 12 mentions; while many customers praise competitive rates and fair value, three detailed reviews document overcharging incidents ($180/lb refrigerant vs. $90/lb market rate, $500+ warranty repairs, and repeated $400+ repairs on a 6-year-old furnace). The company's strength in professionalism and expertise is tempered by documented project completion failures and pricing inconsistencies. Read less