B&W

B&W receives strong praise across recent reviews (2025) for punctuality, friendliness, and professional conduct, with named technicians like Bruce, Dave, Michael, and DT repeatedly commended — driving a solid but not exceptional professionalism score. Pricing is the weakest dimension: multiple negative reviews explicitly describe overcharging, 'book pricing' that inflates costs, surprise overtim... Read more

B&W receives strong praise across recent reviews (2025) for punctuality, friendliness, and professional conduct, with named technicians like Bruce, Dave, Michael, and DT repeatedly commended — driving a solid but not exceptional professionalism score. Pricing is the weakest dimension: multiple negative reviews explicitly describe overcharging, 'book pricing' that inflates costs, surprise overtime charges, and at least one instance of a customer being billed $543 for roughly 10 minutes of work, pulling the price score down significantly despite some positive mentions of fair or competitive pricing. Project completion is generally strong in recent reviews but is tempered by older accounts of incomplete diagnostics, a shoddy installation that caused a major leak, and a technician who refused to work and left without completing the job. Experience scores moderately well overall, with several reviews praising technical skill and problem-solving, but offset by older reviews citing misdiagnosis, unnecessary replacements, and technician incompetence causing further damage. Read less