Benjamin Franklin The Punctual Plumber

Benjamin Franklin Plumbing receives a mixed picture across all four dimensions. Professionalism scores moderately — several reviewers praised punctuality, courtesy, and communication, but a serious safety incident (gas leak left unaddressed for 4 days) and a dismissive response to poor workmanship significantly drag the score down. Pricing is the weakest dimension, with multiple reviewers citing... Read more

Benjamin Franklin Plumbing receives a mixed picture across all four dimensions. Professionalism scores moderately — several reviewers praised punctuality, courtesy, and communication, but a serious safety incident (gas leak left unaddressed for 4 days) and a dismissive response to poor workmanship significantly drag the score down. Pricing is the weakest dimension, with multiple reviewers citing extremely high quotes, a $70 estimate fee, incomplete work still billed at full price, and bids running 30% above competitors — only one reviewer noted favorable pricing treatment. Project completion is also troubled, with at least three reviews describing incomplete work, subcontracted work left in an amateurish state with no follow-up, and a plumber who attempted to upsell a $20,000 pipe replacement instead of solving a simple clog. Experience shows a split: some reviewers praised skilled, knowledgeable plumbers by name, while others encountered technicians who caused new problems (broken sink, gas leak, poor installation) or lacked basic diagnostic judgment. Read less