Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint a consistently alarming picture across nearly every dimension. Professionalism is catastrophically low: multiple reviewers describe the owner as rude, verbally aggressive, dismissive, and unresponsive to callbacks — including hanging up on customers and sending hostile texts. Project completion is nearly as poor, with repeated accounts of abandoned work, unfinishe... Read more
This contractor's reviews paint a consistently alarming picture across nearly every dimension. Professionalism is catastrophically low: multiple reviewers describe the owner as rude, verbally aggressive, dismissive, and unresponsive to callbacks — including hanging up on customers and sending hostile texts. Project completion is nearly as poor, with repeated accounts of abandoned work, unfinished jobs, parts failing within months, and a refusal to return to correct defective installations. Workmanship quality is explicitly criticized across multiple reviews, including improperly shimmed shower bases, missing structural studs, duct-tape repairs, and a leaking water filter installation. Pricing concerns appear in at least three reviews, with customers feeling overcharged for poor or incomplete work. The single positive review (5 stars, 2017) is heavily outweighed by seven 1-star reviews spanning 2014–2022 and provides insufficient counterbalance to the dominant pattern of failure. Read less