Mr. Rooter Plumbing of Northwest Indiana

Mr. Rooter of Northwest Indiana earns strong marks for professionalism in the majority of reviews, with many customers praising punctuality, politeness, and clear communication. However, a meaningful cluster of negative reviews — including no-shows, abandoned jobs, poor troubleshooting, and rude behavior — prevents a high professionalism score. Pricing is the weakest dimension: multiple review... Read more

Mr. Rooter of Northwest Indiana earns strong marks for professionalism in the majority of reviews, with many customers praising punctuality, politeness, and clear communication. However, a meaningful cluster of negative reviews — including no-shows, abandoned jobs, poor troubleshooting, and rude behavior — prevents a high professionalism score. Pricing is the weakest dimension: multiple reviewers explicitly called out overcharging, lack of transparency, high emergency fees, and labor costs wildly disproportionate to parts and time. Project completion is mixed — many jobs were finished well, but several reviews describe incomplete fixes, callbacks not honored promptly, and one technician walking off the job entirely. Experience scores moderately well, with several reviewers praising technical skill and problem-solving, offset by at least two clear instances of poor diagnosis or incomplete work. Read less