Genous Plumbing & Rodding

This contractor demonstrates severe deficiencies across all measured dimensions. Project completion is critically weak, with multiple reviews documenting incomplete work, abandoned jobs, failed callbacks, and work that left customers in worse condition than before service. Professionalism is severely compromised by documented instances of disrespectful behavior, yelling, threats, unannounced visit... Read more

This contractor demonstrates severe deficiencies across all measured dimensions. Project completion is critically weak, with multiple reviews documenting incomplete work, abandoned jobs, failed callbacks, and work that left customers in worse condition than before service. Professionalism is severely compromised by documented instances of disrespectful behavior, yelling, threats, unannounced visits, no-shows, and unprofessional payment collection tactics. Pricing concerns emerge from customers feeling scammed and charged for failed work. While one review mentions 20+ years of experience, the actual workmanship quality is poor, with wrong pipe types installed, inadequate equipment used, and repeated failures to solve problems. The single 5-star review praising 'fantastic service' stands in stark contrast to seven 1-star reviews with detailed, specific complaints, raising authenticity concerns. Read less