Big Wrench Plumbing & Sewer

Big Wrench Plumbing & Sewer has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a clear split: many reviewers praise individual technicians like Mark, Jason, and Byron as punctual, courteous, and communicative, while a significant cluster of negative reviews — spanning multiple years — document no-call no-shows, condescendi... Read more

Big Wrench Plumbing & Sewer has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a clear split: many reviewers praise individual technicians like Mark, Jason, and Byron as punctual, courteous, and communicative, while a significant cluster of negative reviews — spanning multiple years — document no-call no-shows, condescending owner interactions, and failure to follow up. Project completion is a notable concern, with multiple reviewers explicitly describing abandoned multi-stage jobs, a plumber who failed to resolve the stated problem, and repeated no-shows for scheduled appointments. Pricing feedback is similarly divided: several customers found pricing fair or the best among competitors, while two detailed negative reviews describe charges they considered excessive or misleading. Experience scores moderately, with positive reviews citing skilled diagnosis and quality workmanship, but offset by at least two reviews describing faulty installations — including a leaking water line, a failed wax seal, and an inability to fix a sink handle — that caused additional property damage. Read less