Bedell Home Services

Bedell Home Services earns strong marks for professionalism in the majority of reviews, with customers frequently praising punctuality, friendliness, communication, and cleanliness — however, a meaningful minority of reviews describe rude office staff, condescending attitudes, and in one case a technician making physical threats, which significantly tempers the professionalism score. Pricing is ... Read more

Bedell Home Services earns strong marks for professionalism in the majority of reviews, with customers frequently praising punctuality, friendliness, communication, and cleanliness — however, a meaningful minority of reviews describe rude office staff, condescending attitudes, and in one case a technician making physical threats, which significantly tempers the professionalism score. Pricing is a notable weak point: while many customers describe fair or reasonable rates, a recurring pattern of complaints about prices being 'extremely high,' bills exceeding quoted amounts, and charges significantly above competitors pulls the pricing score well below average. Project completion is the most concerning dimension, with multiple detailed negative reviews describing abandoned work, missed appointments, jobs left incomplete, non-compliant installations, and situations where customers had to hire a second company to fix Bedell's errors — including a serious repeated pattern with a ductless mini-split installation. Experience scores moderately, as most technicians are described as skilled and knowledgeable, but several reviews document diagnostic errors, incorrect installations, and technicians lacking the expertise to complete complex jobs. The volume and specificity of negative reviews across all dimensions prevent a higher overall score despite the large number of positive reviews. Read less