Carl & Son Plumbing & Heating

Carl and Son Plumbing presents a deeply divided review profile with strong positive experiences offset by serious, recurring negative ones. Professionalism scores are dragged down significantly by multiple credible accounts of rude behavior, phone calls with slurred speech suggesting intoxication, technicians hanging up on customers, and outright refusal to take emergency jobs. Project completion ... Read more

Carl and Son Plumbing presents a deeply divided review profile with strong positive experiences offset by serious, recurring negative ones. Professionalism scores are dragged down significantly by multiple credible accounts of rude behavior, phone calls with slurred speech suggesting intoxication, technicians hanging up on customers, and outright refusal to take emergency jobs. Project completion is similarly mixed — while several customers praise quick turnaround and successful repairs, a notable cluster of reviews describes abandoned jobs, failure to follow through with warranty companies, ghosting customers for weeks, and leaving work incomplete or in worse condition than found. Pricing concerns are substantial, with multiple reviewers citing price increases after work began, charges for work not performed, and one account of alleged fraud involving billing for 100 feet of rodding in a 73-foot space. On the positive side, a loyal subset of long-term customers and home warranty referrals report excellent, fast, and knowledgeable service, suggesting inconsistency in crew quality rather than uniform failure. Read less