Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and describe serious misconduct. Review 1 details a technician who collected $200, left to retrieve a part, and never returned — with no response to follow-up calls. Review 2 describes a contractor named Josh Vernon who accepted a $500 deposit on a signed bathroom renovation contract, then blocked the customer's number and disappeared entirely. Professionalism ... Read more
Both reviews are strongly negative and describe serious misconduct. Review 1 details a technician who collected $200, left to retrieve a part, and never returned — with no response to follow-up calls. Review 2 describes a contractor named Josh Vernon who accepted a $500 deposit on a signed bathroom renovation contract, then blocked the customer's number and disappeared entirely. Professionalism and project completion scores are near-zero due to explicit abandonment of work, non-communication, and alleged theft of funds. Pricing receives a marginally higher score only because one reviewer implied the $200 charge was taken under false pretenses rather than being an outright pricing dispute, but it still reflects deeply unfair and deceptive financial conduct. No technical workmanship was ever demonstrated in either case, so Experience cannot be scored. Read less