Overview of Company Customer Sentiment Analysis in May
Perkins Septic and Drain Service shows a mixed performance profile across a small review set. Professionalism scores moderately well, with three reviews praising courteous, communicative technicians who called ahead and kept customers informed — but one serious negative review describes repeated no-shows, broken promises, and poor communication over two weeks, which meaningfully drags the score ... Read more
Perkins Septic and Drain Service shows a mixed performance profile across a small review set. Professionalism scores moderately well, with three reviews praising courteous, communicative technicians who called ahead and kept customers informed — but one serious negative review describes repeated no-shows, broken promises, and poor communication over two weeks, which meaningfully drags the score down. Project completion is the most concerning dimension: one review explicitly describes a $300 charge for an unresolved clog with no follow-through, while the other three reviews describe completed work — resulting in a below-average score that reflects real risk. Experience is generally positive where mentioned, with technicians demonstrating problem-solving ability (e.g., choosing not to hydro-jet to avoid flooding), though the failed job undermines confidence. Pricing receives a low score due to the negative review's implication of being charged $300 for incomplete work, with no other reviews providing offsetting pricing commentary. Read less