North Side Plumbing & Heating

Northside Plumbing receives strong praise from a large portion of reviewers for knowledgeable, friendly, and professional technicians, with multiple named plumbers (Gary, Shawn, Matt, Nick, John) cited positively. However, professionalism is meaningfully dragged down by a recurring and serious pattern of unresponsiveness — multiple reviewers across different years report calls and messages going... Read more

Northside Plumbing receives strong praise from a large portion of reviewers for knowledgeable, friendly, and professional technicians, with multiple named plumbers (Gary, Shawn, Matt, Nick, John) cited positively. However, professionalism is meaningfully dragged down by a recurring and serious pattern of unresponsiveness — multiple reviewers across different years report calls and messages going unanswered for weeks, which is a significant operational failure. Pricing is the weakest dimension: while several reviewers call pricing fair or reasonable, a notable cluster of negative reviews explicitly describes feeling overcharged, billed for unproductive visits, or surprised by costs — including a $415 labor charge for a 3-foot drywall cut and a $285 diagnostic fee. Project completion is mixed: most jobs are described as completed well, but the detailed 43-day shower ordeal with poor follow-through and a separate incident of a technician arriving unprepared and billing nearly $200 for no work done are serious red flags that pull this score down considerably. Experience scores highest, with many reviewers praising technical skill and problem-solving, including resolving issues other plumbers could not. Read less