Mr. Rooter Plumbing of Fort Wayne

Mr. Rooter of Fort Wayne earns strong marks for individual technician professionalism and technical skill, with numerous reviewers praising named plumbers like Brian, Jake, Ben, and Cade for being knowledgeable, courteous, and thorough. However, the company is significantly dragged down by a recurring and serious pattern of scheduling failures — multiple reviewers across different years describe... Read more

Mr. Rooter of Fort Wayne earns strong marks for individual technician professionalism and technical skill, with numerous reviewers praising named plumbers like Brian, Jake, Ben, and Cade for being knowledgeable, courteous, and thorough. However, the company is significantly dragged down by a recurring and serious pattern of scheduling failures — multiple reviewers across different years describe no-shows, missed appointment windows, lack of communication from dispatch, and broken confirmation call systems. Pricing is a notable weakness, with several reviewers citing charges that were dramatically higher than competitors for the same work, including one instance of a nearly $3,000 quote versus a $700 actual cost elsewhere. Project completion is mixed: most jobs appear to get done, but there are credible reports of incomplete work, abandoned jobs, and a failed drain snake attempt that still resulted in a full charge. The gap between excellent field technicians and poor back-office operations is the defining tension in this review set. Read less