Gene’s Sewer Service

Gene's Sewer Service shows a deeply polarized review pattern with severe deterioration over time. Recent reviews (2017–2020) are overwhelmingly negative, citing poor workmanship, non-responsive communication, failure to honor warranty work, and rude behavior. Older reviews (2007–2013) are predominantly positive, suggesting a significant decline in service quality, possibly linked to generation... Read more

Gene's Sewer Service shows a deeply polarized review pattern with severe deterioration over time. Recent reviews (2017–2020) are overwhelmingly negative, citing poor workmanship, non-responsive communication, failure to honor warranty work, and rude behavior. Older reviews (2007–2013) are predominantly positive, suggesting a significant decline in service quality, possibly linked to generational management change noted in one review. Professionalism scores are dragged down by repeated complaints about unreturned calls, lack of apologies, and hostile interactions. Project completion is compromised by incomplete work requiring repeat visits and customer-reported poor quality. Pricing complaints emerge in recent years as overcharging relative to competitors. The company demonstrates technical capability in problem-solving but fails consistently in follow-through and accountability. Read less