Fire And Ice Heating Cooling

Both reviews are severely negative with explicit evidence of poor service across all dimensions. Review 1 documents incomplete work (water heater left disassembled with parts on floor), overpricing ($2000+ quote vs. competitor standards, $140 service call vs. $85 industry standard), lack of professionalism (no senior discount offered despite advertisement, failure to attempt simple troubleshooting... Read more

Both reviews are severely negative with explicit evidence of poor service across all dimensions. Review 1 documents incomplete work (water heater left disassembled with parts on floor), overpricing ($2000+ quote vs. competitor standards, $140 service call vs. $85 industry standard), lack of professionalism (no senior discount offered despite advertisement, failure to attempt simple troubleshooting), and questionable technical judgment (misdiagnosis of tank crack). Review 2 describes critical safety failures (CO2 levels 3x safe limits), repeated failed diagnostic visits (3 visits with no resolution), and lack of technical knowledge (competitor diagnosed issue in 5-10 minutes, was aware of known class-action defects the Fire & Ice tech missed). However, with only 2 reviews total, a reliable WW Score cannot be calculated per protocol. Read less