Auburn Heating & Air Conditioning

Auburn Heating shows a split personality in its review history: older reviews (2011–2014) are consistently positive about professionalism, pricing, and workmanship, while more recent reviews (2019–2023) reveal serious and recurring failures in punctuality, communication, and follow-through. The professionalism score is significantly dragged down by three explicit complaints about no-shows, mis... Read more

Auburn Heating shows a split personality in its review history: older reviews (2011–2014) are consistently positive about professionalism, pricing, and workmanship, while more recent reviews (2019–2023) reveal serious and recurring failures in punctuality, communication, and follow-through. The professionalism score is significantly dragged down by three explicit complaints about no-shows, missed appointments with no notification, and outright rude behavior from staff. Project completion is similarly penalized by a $12,000 job that was lost because an estimate was never delivered after months of follow-up, and a service appointment that was simply never fulfilled. Pricing feedback is mixed but leans positive, with most reviewers calling prices reasonable or excellent, offset by one reviewer noting a high HVAC estimate. Experience scores are moderate-positive, with reviewers citing knowledgeable staff and skilled technicians, but the pattern of not following through undermines confidence in overall service delivery. Read less