Overview of Company Customer Sentiment Analysis in May
This contractor has a mixed but telling record across the reviews. Professionalism scores reasonably well historically — multiple reviews praise punctuality and responsiveness — but is significantly dragged down by the most recent 2024 review, which describes a no-show after explicit commitments were made. Project completion is the most damaged dimension: two reviews directly describe incomple... Read more
This contractor has a mixed but telling record across the reviews. Professionalism scores reasonably well historically — multiple reviews praise punctuality and responsiveness — but is significantly dragged down by the most recent 2024 review, which describes a no-show after explicit commitments were made. Project completion is the most damaged dimension: two reviews directly describe incomplete or failed work, including unresolved property damage from a sewer repair and a failure to locate a foreign object after two attempts. Pricing is a genuine bright spot, with multiple reviewers independently calling out fair and competitive rates. Experience scores moderately — older reviews reflect competent root-clearing work, but the 2024 review raises serious concerns about deteriorating workmanship quality since a key staff change. Read less