A-1 Sanitary Sewer & Drain Service

A-1 Sewer Service has a strong base of positive reviews praising same-day responsiveness, courteous technicians, and clear communication — with multiple reviewers specifically naming staff members like Kody, Mason, Kris, and Adam as professional and helpful. However, one highly detailed and credible 1-star review describes a serious incident in which the company allegedly severed a customer's se... Read more

A-1 Sewer Service has a strong base of positive reviews praising same-day responsiveness, courteous technicians, and clear communication — with multiple reviewers specifically naming staff members like Kody, Mason, Kris, and Adam as professional and helpful. However, one highly detailed and credible 1-star review describes a serious incident in which the company allegedly severed a customer's sewer line, failed to proactively disclose it, charged for a scope under those circumstances, and the owner Maury responded with threats and zero apology — leaving a family with sewage in their basement. This single review carries significant weight due to its specificity, severity, and the nature of the alleged conduct, which directly impacts professionalism, project completion, and experience scores. Pricing feedback is generally positive across the reviews that mention it, with one reviewer noting A-1 was the best price after calling multiple companies. The overall score reflects a business with genuine strengths in day-to-day service but a documented and serious failure in accountability and customer care at the ownership level. Read less