12 Kilo Plumbing

12 Kilo Plumbing presents a deeply split picture across its reviews. On the positive side, multiple customers from late 2023 praised Chancellor's punctuality, communication, friendliness, and technical competence on completed jobs. However, three separate 1-star reviews from early-to-mid 2024 describe a serious and recurring pattern: the contractor accepted payment for jobs he was not licensed to ... Read more

12 Kilo Plumbing presents a deeply split picture across its reviews. On the positive side, multiple customers from late 2023 praised Chancellor's punctuality, communication, friendliness, and technical competence on completed jobs. However, three separate 1-star reviews from early-to-mid 2024 describe a serious and recurring pattern: the contractor accepted payment for jobs he was not licensed to perform in Auburn, failed to disclose this upfront, delayed customers for weeks or months, and then returned refunds incorrectly — a significant professionalism and project completion failure. The licensing issue is not a minor complaint; it represents an inability to legally complete contracted work, which heavily penalizes both the project completion and professionalism dimensions. Pricing received a moderate penalty because while some customers praised fair pricing, others paid deposits for work that was never performed and had money held without authorization. Experience scores remain relatively higher because the negative reviews cite licensing and business conduct failures rather than poor workmanship on jobs that were actually completed. Read less