Overview of Company Customer Sentiment Analysis in May
Professionalism is the most heavily flagged dimension, dragging the overall score down significantly. Two serious incidents stand out: a no-show with no callback in 2022, and a contractor who spoke disparagingly about a client to their tenant in 2024 — both are severe professionalism failures that offset the positive impressions left by other reviewers. Pricing is polarizing: one reviewer docume... Read more
Professionalism is the most heavily flagged dimension, dragging the overall score down significantly. Two serious incidents stand out: a no-show with no callback in 2022, and a contractor who spoke disparagingly about a client to their tenant in 2024 — both are severe professionalism failures that offset the positive impressions left by other reviewers. Pricing is polarizing: one reviewer documented labor rates estimated at $150–$200/hour with an initial quote of $1,600 for roughly 3–4 hours of work, while two other reviewers praised affordability and fair pricing. Project completion is moderately positive — most jobs described were finished, one reviewer noted the contractor absorbed extra difficulty without upcharging, but the no-show incident represents a complete failure to deliver. Experience scores reasonably well, with reviewers noting persistence, thoroughness, and quality workmanship on completed jobs. Read less