Tomlinson Plumbing

Tomlinson Plumbing (now Benjamin Franklin) demonstrates strong professionalism, project completion, and technical expertise across multiple reviews, with consistent praise for punctuality, responsiveness, and skilled workmanship. However, a critical 2023 review reveals serious pricing concerns—a $469.61 invoice for a $139 disposal installation (charging $330+ for 1-2 hours labor) with refusal to... Read more

Tomlinson Plumbing (now Benjamin Franklin) demonstrates strong professionalism, project completion, and technical expertise across multiple reviews, with consistent praise for punctuality, responsiveness, and skilled workmanship. However, a critical 2023 review reveals serious pricing concerns—a $469.61 invoice for a $139 disposal installation (charging $330+ for 1-2 hours labor) with refusal to provide itemized quotes. This represents a fundamental breach of price transparency and fairness. The older positive reviews (2011–2014) predate the Benjamin Franklin acquisition and may not reflect current pricing practices. The dramatic shift in customer experience suggests operational or pricing policy changes post-acquisition. Read less