OnTime Service

This contractor's reviews reveal a deeply polarized customer base. Professionalism scores a modest 52 because while many individual technicians are praised for punctuality, courtesy, and communication, the company-level responsiveness is frequently criticized — including failure to return calls, vague scheduling windows, and high-pressure sales tactics. Pricing is the single most damaging dimens... Read more

This contractor's reviews reveal a deeply polarized customer base. Professionalism scores a modest 52 because while many individual technicians are praised for punctuality, courtesy, and communication, the company-level responsiveness is frequently criticized — including failure to return calls, vague scheduling windows, and high-pressure sales tactics. Pricing is the single most damaging dimension, with an overwhelming majority of reviewers explicitly calling out prices as grossly inflated, sometimes 3–5x market rate for parts and labor, driving the pricing score to a very low 12. Project completion suffers significantly due to multiple accounts of abandoned or incomplete work, misdiagnoses leading to unnecessary replacements, and failure to follow through on callbacks — earning a 38. Experience scores 45 because while some technicians demonstrate genuine skill and problem-solving ability, there are serious documented cases of misdiagnosis, substandard HVAC installation, and technicians admitting they could not handle commercial jobs, undermining confidence in technical competence overall. Read less