Carter’s My Plumber

Carter's My Plumber earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising punctuality, courteous technicians, clear communication, and skilled workmanship. Project completion is generally solid, with most jobs finished as promised, though a handful of notable failures — including an unresolved emergency callback, a rushed job with no... Read more

Carter's My Plumber earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising punctuality, courteous technicians, clear communication, and skilled workmanship. Project completion is generally solid, with most jobs finished as promised, though a handful of notable failures — including an unresolved emergency callback, a rushed job with no post-work check, a misdiagnosed water heater replacement, and an honored-quote dispute — prevent a higher score. Pricing is the weakest dimension: while many customers describe fair or reasonable pricing, a significant and recurring thread of complaints about high costs, unexpected charges, parts-run fees, and upselling drags the score down considerably. The overall WW Score of 76.4 reflects a company with genuine strengths in service delivery but meaningful and consistent concerns around pricing transparency and occasional lapses in quality control. Read less