R T Moore

RT Moore's review set reveals a deeply mixed performance record with serious recurring concerns across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a stark split: individual technicians like Mike Davis, Kurt Blevins, and Scotty receive genuine praise for attitude and communication, but office staff and management are repeatedly described as rude, dismis... Read more

RT Moore's review set reveals a deeply mixed performance record with serious recurring concerns across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a stark split: individual technicians like Mike Davis, Kurt Blevins, and Scotty receive genuine praise for attitude and communication, but office staff and management are repeatedly described as rude, dismissive, and unhelpful, dragging the overall score down significantly. Pricing is a notable weak point, with multiple reviewers citing bait-and-switch tactics, inconsistent quotes from different technicians, undisclosed service fees, and billing for work not performed. Project completion is similarly troubled, with documented instances of incorrect installations not to code, a missed appointment with no record of the booking, a 6-day delay for an emergency water heater replacement, and a $2,000 overcharge for work never done. Experience scores slightly higher due to several reviews praising specific technicians as knowledgeable and skilled, but this is undercut by reviews describing installations that failed within a year and required code corrections. Read less