Overview of Company Customer Sentiment Analysis in May
This contractor demonstrates catastrophically poor performance across all measured dimensions. Every single review is 1-star and documents severe failures: incorrect installations creating fire hazards, repeated failed repair attempts, 60+ day delays without communication, water damage from poor workmanship exceeding $10,000, refusal to honor warranties, and unprofessional behavior including ruden... Read more
This contractor demonstrates catastrophically poor performance across all measured dimensions. Every single review is 1-star and documents severe failures: incorrect installations creating fire hazards, repeated failed repair attempts, 60+ day delays without communication, water damage from poor workmanship exceeding $10,000, refusal to honor warranties, and unprofessional behavior including rudeness and threats of legal action. Professionalism is critically deficient with zero responsiveness, missed appointments, and hostile communication. Project completion is non-existent with abandoned work, incomplete repairs, and failure to follow through on commitments. Experience/workmanship is dangerously poor with installation errors, clogged drains, improper thermostat setup, and lack of attention to detail. Pricing is fraudulent with hidden charges, false claims of needed repairs, and refusal to compensate for their errors. Read less