Broad Ripple Service Experts

Broad Ripple Service Experts receives strong praise for individual technicians — particularly Ira, Ethan, Joshua, Danny, Ron, and others — who are repeatedly described as professional, thorough, knowledgeable, and courteous. However, the review corpus also contains a significant number of detailed negative reviews spanning multiple years that describe serious failures: no-shows, missed appoint... Read more

Broad Ripple Service Experts receives strong praise for individual technicians — particularly Ira, Ethan, Joshua, Danny, Ron, and others — who are repeatedly described as professional, thorough, knowledgeable, and courteous. However, the review corpus also contains a significant number of detailed negative reviews spanning multiple years that describe serious failures: no-shows, missed appointment windows without notification, abandoned or incomplete work, incorrect diagnoses, overcharging, and poor office communication. Pricing is a notable weak point, with multiple reviewers explicitly calling out costs as significantly higher than competitors and one reviewer flagging a $360 charge for 2 lbs of refrigerant as exploitative. Project completion is mixed — while many jobs are finished well, there are credible accounts of multi-visit failures, unresolved warranty disputes, and work left in dangerous states. The overall score reflects a company with genuinely skilled field technicians but systemic issues in scheduling, office communication, pricing transparency, and quality control consistency. Read less