Plumb Doctor

Plumb Doctor earns strong marks across all four dimensions, driven by a large volume of reviews praising rapid response times, same-day and weekend service, courteous technicians, and thorough follow-through on jobs. Professionalism scores are tempered by a recurring minority of complaints about rudeness (phone staff and owner), missed ETAs, and one instance of a job being abandoned after the cust... Read more

Plumb Doctor earns strong marks across all four dimensions, driven by a large volume of reviews praising rapid response times, same-day and weekend service, courteous technicians, and thorough follow-through on jobs. Professionalism scores are tempered by a recurring minority of complaints about rudeness (phone staff and owner), missed ETAs, and one instance of a job being abandoned after the customer had already prepared the site. Pricing is generally viewed as fair and competitive, but several notable complaints — including a $2,450 water heeter replacement perceived as overpriced, a $500 charge for 50 minutes of labor with an unresolved leak, and a $50 surcharge for a part the company incorrectly specified — prevent a higher score. Project completion is solid overall, with most jobs described as fully resolved, though a handful of reviews cite incomplete diagnosis, unresolved leaks after payment, and one serious safety incident involving a gas water heater installed on a propane system. Experience is generally praised, with technicians described as knowledgeable and skilled, but the propane/natural gas installation error and the failed bathtub drain diagnosis are meaningful deductions. Read less