Paul Young Plumbing

Young's Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most heavily penalized dimension: there are numerous explicit complaints about no-shows without notification, rude office staff, hanging up on customers, and failure to return calls — these are not isolated incidents but a recurring pattern spanning many years. Pricing is a serious concern, with multipl... Read more

Young's Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most heavily penalized dimension: there are numerous explicit complaints about no-shows without notification, rude office staff, hanging up on customers, and failure to return calls — these are not isolated incidents but a recurring pattern spanning many years. Pricing is a serious concern, with multiple detailed, credible reviews describing inconsistent hourly rates, billing for time not worked, undisclosed fees, and what several reviewers independently called 'corrupt billing practices' — this is the weakest dimension. Project completion is middling: many jobs were completed successfully, but there are notable failures including abandoned work, repeat visits for the same unresolved issue, and a case where a plumber drilled a hole in a sewer line and left without fixing it. Experience scores moderately well — when crews actually showed up and did the work, the technical quality was frequently praised, with specific mentions of skilled problem-solving, efficient repairs, and knowledgeable staff — but this is undermined by at least one case of an inexperienced plumber botching a job. Read less