On The Side Plumbing

Benjamin and On the Side Plumbing receive strong praise across multiple reviews for professionalism, technical knowledge, and honest assessments — most notably a reviewer crediting Ben with saving them over $4,500 by correctly diagnosing that no sewer line replacement was needed. However, two negative reviews meaningfully drag down the scores: one describes a no-show for a scheduled estimate wit... Read more

Benjamin and On the Side Plumbing receive strong praise across multiple reviews for professionalism, technical knowledge, and honest assessments — most notably a reviewer crediting Ben with saving them over $4,500 by correctly diagnosing that no sewer line replacement was needed. However, two negative reviews meaningfully drag down the scores: one describes a no-show for a scheduled estimate with no follow-up communication, and another details incomplete work, unprofessional behavior, and a refusal to return to correct the job without additional charge. Project completion is penalized because the negative review explicitly describes unfinished or unsatisfactory work and a failure to honor a callback. Pricing scores moderately well due to mentions of no upselling, after-hours work at no extra cost, and honest assessments, though the sample is limited. The majority of reviews are older than 12 months, with only one review from 2022 and most clustered between 2014 and 2021, which reduces confidence in current performance. Read less