Overview of Company Customer Sentiment Analysis in May
The reviews paint a deeply concerning picture of this contractor. Three of four reviews are 1-star and describe repeated failures to show up during scheduled windows, unauthorized entry into a customer's home, and doors left improperly sealed — allowing air, water, bugs, and dirt inside. The one positive review praises a sink and dishwasher installation as reasonable and well-done, but it is a s... Read more
The reviews paint a deeply concerning picture of this contractor. Three of four reviews are 1-star and describe repeated failures to show up during scheduled windows, unauthorized entry into a customer's home, and doors left improperly sealed — allowing air, water, bugs, and dirt inside. The one positive review praises a sink and dishwasher installation as reasonable and well-done, but it is a single data point against a pattern of serious complaints. Project completion is the most heavily weighted dimension and scores extremely low, as multiple reviewers describe abandoned callbacks, unresolved defects, and broken promises spanning months. Professionalism scores are similarly poor, with documented no-shows across multiple scheduled windows, deceptive communication, and at minimum one instance of entering a home without permission. Read less