Mr Plumber by Metzler & Hallam

Mr. Plumber receives broadly positive marks for professionalism and individual technician conduct, with dozens of reviewers praising specific techs by name for being courteous, punctual, communicative, and thorough. However, pricing is the single most damaging dimension in this dataset: a very large number of reviewers across many years explicitly describe quotes as exorbitant, misleading, or far ... Read more

Mr. Plumber receives broadly positive marks for professionalism and individual technician conduct, with dozens of reviewers praising specific techs by name for being courteous, punctual, communicative, and thorough. However, pricing is the single most damaging dimension in this dataset: a very large number of reviewers across many years explicitly describe quotes as exorbitant, misleading, or far above competitors, and several describe the $79–$99 diagnostic fee as a barrier or a scam, dragging the pricing score down significantly. Project completion is generally solid — most jobs described are finished — but a meaningful minority of reviews describe abandoned work, no-shows, repeat callbacks for the same issue, and at least one case of damaged property with inadequate resolution. Experience scores moderately well, with many reviewers praising technical knowledge and problem-solving, but offset by several reviews describing misdiagnoses, incorrect installations, and technicians who failed to identify obvious issues. The overall WW Score of 68.2 reflects a company with genuinely skilled and professional field staff undermined by systemic pricing concerns and occasional serious service failures. Read less