Ashton’s Plumbing

Ashton Plumbing has a strong base of satisfied customers who consistently praise Curtis for punctuality, friendliness, and responsiveness — including same-day and emergency service. However, professionalism is meaningfully dragged down by a recurring and serious pattern of the owner contacting reviewers who left negative feedback, including calling customers' family members, using aggressive lan... Read more

Ashton Plumbing has a strong base of satisfied customers who consistently praise Curtis for punctuality, friendliness, and responsiveness — including same-day and emergency service. However, professionalism is meaningfully dragged down by a recurring and serious pattern of the owner contacting reviewers who left negative feedback, including calling customers' family members, using aggressive language, and demanding review removal — behavior documented across multiple independent reviews. Pricing is the weakest dimension: while many customers describe fair or reasonable prices, a notable minority explicitly describe feeling overcharged (e.g., $400 for flapper replacements, $500 for an unresolved pressure issue, $120 service call for a 2-minute visit, undisclosed credit card surcharges, and marked-up parts). Project completion is generally solid with most jobs completed as promised, but there are documented instances of incomplete work, a missed appointment the owner forgot to schedule, and at least one case where the job was left worse than before. Technical skill is generally well-regarded, with multiple reviewers praising Curtis's knowledge and problem-solving, though one review describes an inability to fix the problem and leaving a new leak behind. Read less