Pearl Design Group

Pearl Design Group receives strong praise for individual sales representatives — Ryan, Randy, Christ, Bob, and Jeff — who are described as attentive, knowledgeable, and flexible, which drives the professionalism score upward. However, multiple reviews document significant order errors including wrong specifications, missing glazing, incorrect door directions, damaged doors, and slow-close feat... Read more

Pearl Design Group receives strong praise for individual sales representatives — Ryan, Randy, Christ, Bob, and Jeff — who are described as attentive, knowledgeable, and flexible, which drives the professionalism score upward. However, multiple reviews document significant order errors including wrong specifications, missing glazing, incorrect door directions, damaged doors, and slow-close features not honored, which substantially drags down the project completion score. Pricing feedback is mixed but leans modestly positive, with one reviewer noting Pearl came in at half the price of a competitor and 30% below Home Depot, though cabinet quality complaints in two reviews temper the experience score. Post-order communication failures are a recurring concern, with at least two reviewers noting that responsiveness dropped sharply after orders were placed. The review set spans 2010 to 2021, meaning most reviews are over three years old and the business practices reflected may not represent current operations. Read less