Rick Ray and Sons Plumbing

Rick Ray & Sons shows a genuinely mixed performance record across all four dimensions. Professionalism is dragged down significantly by a no-call no-show incident, a technician who dismissed a customer's stated problem without proper diagnosis, and a detailed complaint about workers overriding a customer's concerns and failing to communicate — though many other reviews praise friendliness and ti... Read more

Rick Ray & Sons shows a genuinely mixed performance record across all four dimensions. Professionalism is dragged down significantly by a no-call no-show incident, a technician who dismissed a customer's stated problem without proper diagnosis, and a detailed complaint about workers overriding a customer's concerns and failing to communicate — though many other reviews praise friendliness and timely arrival. Pricing receives positive mentions for fair and reasonable charges in several reviews, but is offset by one clear complaint about undisclosed travel charges billed beyond the quoted door fee. Project completion is the most consequential dimension: while the company demonstrates strong responsiveness and follow-through in many cases, the recurring tankless water heater valve failures, the unresolved faucet run-on issue that was never properly fixed, and the toilet clog review where no real diagnostic effort was made all weigh heavily against an otherwise solid record of completing urgent jobs quickly. Experience scores moderately well — technicians solved problems others could not (notably the sewer blockage and the stuck tool scenario) — but the repeated valve failures and the toilet diagnosis failure prevent a high score. Read less