Prairie State Plumbing & Heating

Prairie State Plumbing and Heating presents a deeply mixed picture across all four dimensions. Positive reviews highlight prompt response times, courteous staff, and owner involvement on complex jobs, while two detailed negative reviews describe serious failures in workmanship, accountability, and follow-through. The project completion dimension is notably dragged down by a recurring leak that was... Read more

Prairie State Plumbing and Heating presents a deeply mixed picture across all four dimensions. Positive reviews highlight prompt response times, courteous staff, and owner involvement on complex jobs, while two detailed negative reviews describe serious failures in workmanship, accountability, and follow-through. The project completion dimension is notably dragged down by a recurring leak that was improperly repaired and a barn plumbing project that was left incomplete with disputed scope, landscaping damage, and a non-functional pump. Pricing concerns are also present, with one reviewer describing a $400 bill for minor work followed by demands for additional payment to fix the same issue under a restrictive 30-day warranty. The positive reviews, while genuine in tone, are outweighed in severity by the specificity and seriousness of the negative accounts. Read less