Mike Williams Plumbing Heating

The review corpus is sharply bifurcated: a cluster of recent 5-star reviews (mostly 2025, some 2016–2017) praise individual technicians by name for punctuality, communication, and technical competence, driving moderate scores in professionalism and experience. However, a large and detailed body of 1-star reviews spanning 2010–2024 documents a consistent, systemic pattern of extreme price gougi... Read more

The review corpus is sharply bifurcated: a cluster of recent 5-star reviews (mostly 2025, some 2016–2017) praise individual technicians by name for punctuality, communication, and technical competence, driving moderate scores in professionalism and experience. However, a large and detailed body of 1-star reviews spanning 2010–2024 documents a consistent, systemic pattern of extreme price gouging — with dozens of customers reporting charges 3–10x market rate for simple repairs — which catastrophically depresses the pricing score. Project completion is also significantly damaged by recurring complaints of failed repairs, work left incomplete or done incorrectly, and a subscription cancellation scheme that multiple reviewers describe as deliberately obstructive. The technician-level performance is frequently praised even in negative reviews, but the business model and pricing practices dominate the overall picture and cannot be ignored. Read less