Wagner Family Plumbing & Drain

Wagner Family Plumbing shows significant inconsistency across all dimensions. While some customers praise fast response times, professional technicians (Glenn, Pat, Melissa), and fair pricing, a substantial number of reviews document serious failures in follow-through, communication, and accountability. Critical issues include multiple instances of no-shows or cancellations without callback, incom... Read more

Wagner Family Plumbing shows significant inconsistency across all dimensions. While some customers praise fast response times, professional technicians (Glenn, Pat, Melissa), and fair pricing, a substantial number of reviews document serious failures in follow-through, communication, and accountability. Critical issues include multiple instances of no-shows or cancellations without callback, incomplete work requiring multiple visits, failure to honor guarantees, and unprofessional behavior. The company appears to have experienced a decline in service quality over time, with older positive reviews contrasting sharply with more recent negative experiences. Professionalism scores are dragged down by communication failures and rudeness; project completion is severely impacted by abandoned work and broken commitments. Read less