Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Service

This contractor presents a deeply polarized review profile: a large cluster of brief, recent 5-star reviews praising individual technicians by name (Alik, Josh, Jeremy, Laine, Milo) contrasts sharply with a smaller but highly detailed set of 1-star reviews describing predatory pricing, incomplete work, aggressive behavior, and outright fraud. Professionalism scores moderately because while many re... Read more

This contractor presents a deeply polarized review profile: a large cluster of brief, recent 5-star reviews praising individual technicians by name (Alik, Josh, Jeremy, Laine, Milo) contrasts sharply with a smaller but highly detailed set of 1-star reviews describing predatory pricing, incomplete work, aggressive behavior, and outright fraud. Professionalism scores moderately because while many reviewers praise friendliness and communication, multiple credible negative reviews describe condescension, threats of legal action, and management that never returns calls. Pricing is the weakest dimension, with multiple reviewers citing quotes 4–10x higher than competitors, hidden charges, and bait-and-switch tactics. Project completion is also significantly dragged down by reviews describing unfinished work, abandoned job sites, and problems recurring immediately after service. Experience scores slightly higher due to genuine praise for skilled individual technicians, but is undermined by cases where the diagnosis was wrong or the fix failed within days. Read less