Rellaire Smart Home Systems

This contractor's review record is dominated by serious, recurring negative patterns across all four dimensions. Professionalism is severely damaged by multiple documented incidents of the owner using abusive language toward customers, technicians being rude and aggressive in customers' homes, racist remarks, no-shows without notification, and persistent failure to return calls or emails. Project ... Read more

This contractor's review record is dominated by serious, recurring negative patterns across all four dimensions. Professionalism is severely damaged by multiple documented incidents of the owner using abusive language toward customers, technicians being rude and aggressive in customers' homes, racist remarks, no-shows without notification, and persistent failure to return calls or emails. Project completion scores are critically low due to multiple accounts of abandoned work, unresolved warranty issues left for months or years, faulty installations never corrected, and a pattern of collecting payment in full then becoming unresponsive. Experience scores reflect numerous accounts of incorrect diagnoses, shoddy installations with code violations, improperly installed humidifiers confirmed wrong by the manufacturer, and technicians who lacked basic knowledge of the equipment they serviced. Pricing scores are mixed — several positive reviews cite competitive quotes and good value, but these are offset by allegations of deceptive pricing, bait-and-switch contract terms, refusal to honor the Illinois 3-day cancellation law, and scare tactics used to push unnecessary replacements. The small cluster of positive reviews (mostly from 2013–2020) is insufficient to offset the volume and severity of negative experiences, and the positive reviews show some hallmarks of potentially unverified sources. Read less