Axberg

Axberg/Black Diamond receives overwhelmingly negative feedback across nearly all dimensions, with pricing being the single most damaging area. Numerous reviewers explicitly describe being charged dramatically inflated prices for parts and labor, being misled about warranty coverage, and receiving aggressive upsells for new systems or maintenance plans rather than honest repairs. Project completion... Read more

Axberg/Black Diamond receives overwhelmingly negative feedback across nearly all dimensions, with pricing being the single most damaging area. Numerous reviewers explicitly describe being charged dramatically inflated prices for parts and labor, being misled about warranty coverage, and receiving aggressive upsells for new systems or maintenance plans rather than honest repairs. Project completion is also severely impacted, with multiple accounts of technicians failing to follow through, not returning for scheduled work, leaving equipment improperly reassembled, and abandoning diagnostic processes mid-stream. Professionalism scores slightly higher due to a handful of genuinely positive reviews praising specific technicians by name, but these are heavily outweighed by complaints about poor communication, unresponsive office staff, and dishonest conduct. Experience scores similarly low, as several reviewers discovered that Axberg's diagnoses were incorrect or misleading, with parts found under warranty that Axberg claimed had expired, and repairs quoted at multiples of what competitors charged. Read less