A.C.T. Plumbing & Property Management

A.C.T. Plumbing and Ron Ross receive overwhelmingly positive feedback across all four scored dimensions, with professionalism being the most frequently cited strength — reviewers consistently highlight punctuality, courteous communication, responsiveness, and a willingness to go above and beyond (e.g., accompanying customers to hardware stores, calling back after jobs to confirm satisfaction, an... Read more

A.C.T. Plumbing and Ron Ross receive overwhelmingly positive feedback across all four scored dimensions, with professionalism being the most frequently cited strength — reviewers consistently highlight punctuality, courteous communication, responsiveness, and a willingness to go above and beyond (e.g., accompanying customers to hardware stores, calling back after jobs to confirm satisfaction, and helping customers troubleshoot for free). Pricing is a notable standout, with multiple reviewers explicitly praising fair and transparent quotes, no hidden fees, and in several cases Ron declining to charge at all for minor fixes — one reviewer noted saving over $700 compared to a Roto-Rooter quote. Project completion scores are high, with reviewers repeatedly noting jobs were finished on time, callbacks were honored, and in one case a broken part during a job was replaced at no extra charge. Experience scores are also strong, with reviewers citing Ron's ability to quickly diagnose complex issues, his copper workmanship being described as 'like art,' and his 24+ years of expertise being referenced directly. The single 1-star review contained no text and therefore could not be scored, but its presence is noted. Read less