Reading & Son Plumbing

Reading & Son Plumbing has a strong base of loyal, long-term customers who consistently praise individual plumbers like Tony, Brad, Bob, Colin, and Travis for their skill, friendliness, and technical competence. Professionalism scores are pulled down meaningfully by a recurring pattern of complaints about rude plumber behavior, a dismissive office manager (Amy), poor follow-through on callbacks, a... Read more

Reading & Son Plumbing has a strong base of loyal, long-term customers who consistently praise individual plumbers like Tony, Brad, Bob, Colin, and Travis for their skill, friendliness, and technical competence. Professionalism scores are pulled down meaningfully by a recurring pattern of complaints about rude plumber behavior, a dismissive office manager (Amy), poor follow-through on callbacks, and at least one incident of a plumber entering a home without permission and yelling at a customer. Pricing is generally viewed as fair and reasonable by most reviewers, but one credible complaint about a wildly inaccurate verbal estimate that was not honored introduces a notable concern. Project completion is largely positive — jobs are typically finished and callbacks are honored — but there are documented failures including a missed appointment window with no communication, an improperly completed job (washing machine drain not reconnected), and a cancelled job due to plumber conduct. Experience scores are the strongest dimension, with multiple reviewers noting that Reading solved problems other plumbers could not, though the improper water softener installation and reversed water heater inflow/outflow by a master plumber temper that score. Read less