Overview of Company Customer Sentiment Analysis in May
The review set is very small (3 reviews) and paints a predominantly negative picture of this contractor. Two of the three reviews are highly critical: one describes a serious workmanship failure resulting in a leaking pipe one year later, an owner who dismissed the customer's request for an inspection, and an employee who reportedly failed the plumbing licensing exam seven times; the other describ... Read more
The review set is very small (3 reviews) and paints a predominantly negative picture of this contractor. Two of the three reviews are highly critical: one describes a serious workmanship failure resulting in a leaking pipe one year later, an owner who dismissed the customer's request for an inspection, and an employee who reportedly failed the plumbing licensing exam seven times; the other describes a technician wasting billable time and leaving an oil stain on the customer's driveway, resulting in an unjustified extra charge. The sole positive review (from 2021) praises a specific plumber's courtesy and same-day responsiveness but offers no detail on workmanship quality. Professionalism scores are dragged down significantly by the arrogance and dismissiveness described in the 1-star review and the time-wasting behavior in the 2-star review. Project completion and experience scores reflect the documented pipe failure and the explicit concern about employee competency. Read less