Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint an overwhelmingly negative picture across all four scored dimensions. Project completion is the most critically damaged dimension, with five of six reviews describing abandoned work, unresolved issues after multiple visits, and jobs left in worse condition than before — including a bathtub leak unresolved after nearly a month and a yard hole left open for 60+ days... Read more
This contractor's reviews paint an overwhelmingly negative picture across all four scored dimensions. Project completion is the most critically damaged dimension, with five of six reviews describing abandoned work, unresolved issues after multiple visits, and jobs left in worse condition than before — including a bathtub leak unresolved after nearly a month and a yard hole left open for 60+ days. Professionalism scores are similarly devastated by reports of poor communication, condescending phone interactions, no-shows, and failure to follow through on repeated promises. Experience scores reflect serious concerns including misdiagnosis, unlicensed plumbers performing work, code violations, and unnecessary repairs costing a customer over $2,400. The sole positive review, praising a technician named Bruce for knowledgeable and cost-conscious replumbing work, prevents scores from reaching zero but carries limited weight against five detailed 1-star accounts. Read less