Dr. Rooter

Dr. Rooter demonstrates strong professionalism, project completion, and technical expertise across most reviews, with technicians consistently praised for responsiveness, punctuality, and problem-solving ability. However, pricing emerges as a significant weakness, with multiple customers citing high costs and one detailed complaint about overcharging. A critical issue is the company's poor respons... Read more

Dr. Rooter demonstrates strong professionalism, project completion, and technical expertise across most reviews, with technicians consistently praised for responsiveness, punctuality, and problem-solving ability. However, pricing emerges as a significant weakness, with multiple customers citing high costs and one detailed complaint about overcharging. A critical issue is the company's poor responsiveness to communication (emails unanswered, 24/7 claims disputed) and one serious incident involving failure to clean up water damage caused by their work. The large volume of recent 5-star reviews with minimal detail and generic praise raises concerns about review authenticity, though older reviews provide more substantive evidence of quality work. Read less