Burton Plumbing

Burton Plumbing has a deeply polarized review profile: a cluster of enthusiastic 5-star reviews praising professionalism, punctuality, and quality work is offset by several serious 1-star complaints involving overcharging, upselling, incomplete work, and unresponsiveness. Pricing is the weakest dimension, with multiple credible complaints about inconsistent quotes, charges far exceeding estimates,... Read more

Burton Plumbing has a deeply polarized review profile: a cluster of enthusiastic 5-star reviews praising professionalism, punctuality, and quality work is offset by several serious 1-star complaints involving overcharging, upselling, incomplete work, and unresponsiveness. Pricing is the weakest dimension, with multiple credible complaints about inconsistent quotes, charges far exceeding estimates, and allegations of scamming vulnerable customers. Project completion is also significantly dragged down by a no-show incident, an incomplete sink installation, a botched toilet install that caused structural damage, and a $5,000 repair that failed to solve the problem. Professionalism scores moderately due to many positive mentions of courtesy and punctuality, but is undermined by documented instances of no-call no-shows, unanswered callbacks, and dismissive behavior. Experience scores similarly mixed, with many reviewers praising skill but at least two reviews describing serious workmanship failures. Read less