B&L Plumbing

B&L Plumbing's review corpus reveals a deeply polarized reputation, with pricing being the single most damaging dimension across the entire dataset. Pricing complaints are pervasive, specific, and credible — multiple reviewers cite bait-and-switch quoting, dramatic on-site price escalations, and charges that imply effective hourly rates of $300–$400+, driving the pricing score to a very low 28... Read more

B&L Plumbing's review corpus reveals a deeply polarized reputation, with pricing being the single most damaging dimension across the entire dataset. Pricing complaints are pervasive, specific, and credible — multiple reviewers cite bait-and-switch quoting, dramatic on-site price escalations, and charges that imply effective hourly rates of $300–$400+, driving the pricing score to a very low 28. Professionalism is mixed: individual technicians (Jeremy, Nick Coleman, Tom, Cecil, John) frequently receive praise for courtesy, punctuality, and communication, but this is offset by multiple serious incidents involving rude or threatening technician behavior, unprofessional appearance, and management failing to return complaint calls. Project completion is moderate — most jobs that were agreed upon were finished, but there are notable failures including a misdiagnosed leak with no follow-up, a no-show appointment with no communication, and a job where the agreed scope of work was not performed. Technical experience scores reasonably well among reviewers who comment on it, with several praising skilled troubleshooting and clean workmanship, though one review describes a misdiagnosis that cost the customer significantly. Read less