Arnold & Sons Plumbing Heating & A C

This single review paints a deeply negative picture across multiple dimensions. On professionalism, the technician was described as friendly initially, but the company engaged in deceptive billing practices — charging $119 for a service call advertised as $99 and claiming a camera fee when no camera was used, which significantly drags the professionalism score down. On pricing, the estimate of $... Read more

This single review paints a deeply negative picture across multiple dimensions. On professionalism, the technician was described as friendly initially, but the company engaged in deceptive billing practices — charging $119 for a service call advertised as $99 and claiming a camera fee when no camera was used, which significantly drags the professionalism score down. On pricing, the estimate of $1,700 for a job a retired 30-year plumber assessed as a $200 job — and which was ultimately completed by another plumber for $190 — indicates severe price gouging, resulting in a very low pricing score. On project completion, the contracted work was never actually performed; the customer cancelled before work began after receiving outside advice, meaning the job was abandoned at the estimate stage, though the refund was partially honored minus a disputed service fee. Experience could not be scored as no actual workmanship was observed or evaluated by the reviewer. Read less